Player support
Help across the galaxy.
Tell us what happened and we will help with gameplay, iCloud progress, Game Center, or an in-app purchase.
Contact support
Include your device model, iOS or iPadOS version, Idle Stars version, what you expected, and what happened. For purchase issues, include Apple's order identifier—but never payment details or a password.
Email support@pulsar-games.comProgress or iCloud
Confirm that iCloud Drive is enabled and that every device uses the same Apple account. Allow the game a moment to sync before switching devices.
Game Center
Open iOS Settings → Game Center and confirm that you are signed in. Relaunch Idle Stars after changing the account.
A production boost
Boosts use wall-clock time and continue while the app is closed. Another purchase extends the remaining duration; boosts do not stack above ×2.
A charge or refund
Apple processes every App Store payment. Use reportaproblem.apple.com for refund requests, and contact us if the purchased boost did not appear.