Photo Words support
How can we help?
Answers for purchases, saved progress, ads and privacy options. If something is still not right, send us an email and we will look into it.
Email support
Contact Photo Words support
Email us with a short description of the problem and we will get back to you.
Email info@pulsar-games.comPulsar Games is a trade name of PULSAR LLC, a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
Common questions
How do I restore my No Ads purchase?
In Photo Words, open Settings and tap Restore purchases. On iPhone and iPad, use the Apple Account that bought No Ads; on Android, use the Google Account that bought it in Google Play, and make sure you are connected to the internet. Purchases belong to the store where you bought them and do not transfer between the App Store and Google Play.
Is No Ads a subscription?
No. No Ads is an optional one-time purchase. The App Store or Google Play shows your local price before you confirm. Nothing renews and there is nothing to cancel. Deleting the app does not remove your purchase; restore it when you install Photo Words again.
Where is my progress saved?
Your levels, album, coins, hints and settings are saved locally on your device. There is no Photo Words account, so progress does not sync between devices, and deleting the app removes it.
An ad didn’t load. Can I keep playing?
Yes. If an ad fails to load, the game carries on: ads never block play. A rewarded hint may be unavailable until an ad can load, so try again later or with a different connection. Photo Words also works offline.
How do I change my ad privacy choices?
Open Settings in Photo Words and tap Privacy options, where available in your region, to review or change the choice you made in the consent message. The Photo Words Privacy Policy explains how ads and consent work.
How do I get a refund?
Apple processes every App Store payment, so refunds are requested from Apple at reportaproblem.apple.com. For Android purchases, follow the Google Play refund process, or contact us for help with a purchase. Include your store order reference if relevant, but never your payment-card details or password.
What to include
- DeviceYour device model and iOS or Android version.
- App versionThe installed version, shown on the app’s page in the App Store or Google Play.
- What happenedWhich level or photo roll you were on, and what went wrong.
- How to reproduce itThe steps that led to the problem, if known.
Screenshots are helpful. Please do not send passwords or payment-card details.
Privacy
Your progress stays on your device. Ads, consent choices and store purchases are described in the Photo Words Privacy Policy.