Player support
Help for your tiny town.
Tell us what happened and we will help with gameplay, progress, ads or an in-app purchase.
Contact support
Include your device model, Android or iOS version, the TinyBuilds version, what you expected and what happened. For purchase issues, include the store's order number, but never payment details or a password.
Email support@pulsar-games.comPulsar Games is a trade name of PULSAR LLC, a Wyoming limited liability company, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
A purchase did not appear
Open Settings and tap Restore purchases. No Ads, the starter pack and the bundles come back on any device signed in to the same store account.
Ads and privacy
Buying No Ads removes banners and full-screen ads. You can change your ad consent at any time in Settings → Privacy.
Progress
Your town is saved on your device. Deleting the app deletes it, so keep the app installed when you change phones or settings.
A charge or refund
Google Play and the App Store process every payment. Ask the store for refunds, and contact us if something you bought did not arrive.